Hospitality

Web design for hotels, B&Bs and holiday lets

Every direct booking is commission you keep. The job of the website is to make direct booking easier than the platform — clear availability, honest photography, a price that does not surprise anyone at checkout.

Hospitality websites fail in predictable ways. The photography takes ten seconds to load on a hotel wifi connection. Availability is a phone number. The booking button hands the guest to a platform that charges 15–20%. The site looks beautiful on a desktop and unusable on the phone that 70% of guests are holding.

We build the opposite: a fast gallery, a clear rooms or property page, transparent pricing, and a booking route that keeps the guest on your site wherever the booking engine allows it. The platform listings still matter; the website is what makes them profitable.

What works

The pages a guest actually uses

Rooms and rates

One page per room type with size, occupancy, what is included and a clear price range. No “from” price that disappears at checkout.

Availability and booking

An embedded booking engine or a direct enquiry with a response promise. If you use an engine, the mobile flow is tested end to end.

The property and the area

Honest photographs, access information, parking, pets, children and the things guests ask before booking. Local area content that earns search traffic.

Offers and seasons

A page you can update yourself for low season, midweek breaks and events. Dated content that does not require a developer.

Accessibility information

Step-free access, lift dimensions, bathroom features and hearing-loop availability. Useful, and increasingly expected.

Reviews and trust

Recent reviews shown visibly, with a link to the profile. Responded to, not cherry-picked.

Direct booking

Why the website pays for itself

Illustrative arithmetic, not a promise. Use your own occupancy and rate.

ScenarioPlatform bookingDirect booking
Room rate£150£150
Commission at 18%£27£0
Payment processing at 1.5%—£2.25
Kept per booking£123£147.75
Bookings needed to cover a £1,495 site54About 10

Before you rebuild

Before you rebuild

Questions

The things people ask first

Can you integrate our booking engine?

Yes, if it offers an embed or an API. We will test the mobile flow and make sure the guest returns to your site rather than being handed to a platform.

Should we stop using Booking.com?

No. The platforms bring demand. The point of the website is to convert repeat and direct guests at a lower cost, not to pretend the platforms do not exist.

Can we update seasonal rates ourselves?

Yes. Rates and offers can live in a simple content file or a small admin screen, and we will show you how to change them.

Do you do photography?

We do not shoot it ourselves, but we will brief a local photographer and build around the images. Bad photography is the most common reason a hospitality site underperforms.

Let’s find out whether technology is the answer

Tell us what you are trying to achieve. We will tell you honestly whether we can help, what it would take, and roughly what it would cost — before anyone signs anything.